Terms and conditions

Collective Shuttle Bus General Conditions

Booking and Departure
1. Booking can be made until 4.00pm of the day prior to the date of the service. The pick up hour (arrival of the minibus at the address of departure), shall be communicated by our office, after 6.30pm of the day prior to the date of the service.

Arrivals
2. The Shuttle Bus driver waits for you in the arrivals lounge with a sign that reads “AIRSERVICE”

Service Start
3. The first Shuttle Bus arrives at the airport at 5.00am

Flight delay

Supplements and flight delays

There are no supplements for delayed flights for the Venice and Treviso airports between 05:00 and 22:30.

For booking flights (arriving or departing) from 10.30pm to 11.30pm, the nightly surcharge of 10% is included in the price.

For all late flights, from 10.30pm to 11.30pm, a 10% nightly surcharge will be applied, to be paid directly to the driver or with deferred payment, by prior arrangement with the office.

In case of flight delay, from 11:30 pm to 12:30 am, a surcharge of € 10.00 will be applied for each booking, to be paid directly to the driver or with deferred payment, subject to agreement with the office.

In case of flight delay the service will be guaranteed until 00:30.

It is the customer’s duty to promptly notify the e-mail address:

or by calling n. 049/8704425

Monday to Friday 09:00 to 20:00

Saturday-Sunday and holidays 09.30-12.00 and 16.00-20.00.

Payment
5. Payments can be made in cash, by Bancomat, credit card (Visa and Master card) and Paypal

Refunds
6. In the case of cancellation provided within appropriate notice time as outlined in point 7 of these conditions, the paid services shall be refunded within 30 days.

Booking Cancellation
7. Cancellation of the booked service, without penalty, is accepted until 12 hours prior to the pick up time communicated or flight arrival time communicated. For cancellations made between 12 and 6 hours prior to the pick up time communicated or flight arrival time communicated, a penalty of 50% of the overall total cost of the service shall be applied. For cancellations made within 6 hours prior to the pick up time communicated or flight arrival time communicated, the entire amount for the service shall be debited. The failure to present oneself and/or refusal of the service without notice shall see the entire amount for the service debited.

Journey Variation
8. The service may be subject to journey variations due to traffic issues, climate conditions, road accidents, or any reason other than the ones given as examples, such as psychophysical problems of the passengers or the drivers, physiological emergencies, airport mistakes. Please also note that in order to meet needs of our passengers, the journey may be subject to variations that however shall not compromise the arrival time at the airport. Such above-mentioned variations may be made without notice and shall not change the agreed price of the journey.

Luggage
9. Each passenger can transport up to 2 standard suitcases, each luggage in excess, must be declared upon booking, in order to avoid the vehicle not being suitable for such transport. It is at the drivers’ own discretion to load onto the vehicle non declared cumbersome objects, and suitcases in excess that do not display safe transport conditions (broken suitcases, dirty, wet, etc) Personal belongings are under the passengers responsibility.

Additional Charges
10.For services from Bologna and Verona airports 30 minutes of stop for leaving the terminal are included in the price. For stops and waiting after the first 30 minutes an additional charge of € 15 per hour calculated per 30 minute slots.

Hiring with driver General Conditions

Booking and Departure
1. Booking must be received at least 12 hours prior to pick up time or flight arrival time.

Rates
2. Rates include possible motorway toll fees and fuel. Parking fees and possible (Z.T.L) Restricted Traffic Area expenses are excluded, thus borne by the customer.

Additional Charges
3. If not indicated in the estimate please note that the cost for the service does not include additional night charges applied between midnight and 5.00am
4. For services from the airport 30 minutes of stop for leaving the terminal are included in the price. For stops and waiting after the first 30 minutes an additional charge of € 25 per hour calculated per 30 minute slots.

Payment
5. Payments can be made in cash, by bank transfer, Bancomat, credit card (Visa and Master card) and Paypal

Refunds
6. In the case of cancellation provided within appropriate notice time as outlined in point 7 of these conditions, the paid services shall be refunded within 30 days.

Booking Cancellation
7. Cancellation of the booked service, without penalty, is accepted until 12 hours prior to the pick up time communicated or flight arrival time communicated. For cancellations made between 12 and 6 hours prior to the pick up time communicated or flight arrival time communicated, a penalty of 50% of the overall total cost of the service shall be applied. For cancellations made within 6 hours prior to the pick up time communicated or flight arrival time communicated, the entire amount for the service shall be debited. The failure to present oneself and/or refusal of the service without notice shall see the entire amount for the service debited.

Luggage
8. Each passenger can transport up to 2 standard suitcases, each luggage in excess, must be declared upon booking, in order to avoid the vehicle not being suitable for such transport. It is at the drivers-own discretion to load onto the vehicle non declared cumbersome objects, and suitcases in excess that do not display safe transport conditions (broken suitcases, dirty, wet, etc) Personal belongings are under the passengers responsibility.

Vehicle Availability
9. The availability of the vehicle shall be communicated upon confirmation of the order.

Premium Service and Group Bus General Conditions

Booking and Departure
1. Booking must be received at least 12 hours prior to pick up time or flight arrival time.

Rates
2. Rates include possible motorway toll fees and fuel. Parking fees and possible (Z.T.L) Restricted Traffic Area expenses are excluded, thus borne by the customer.

Additional Charges
3. If not indicated in the estimate please note that the cost for the service does not include additional night charges applied between midnight and 5.00am
4. For services from the airport 30 minutes of stop for leaving the terminal are included in the price. For stops and waiting after the first 30 minutes an additional charge of € 30 per hour calculated per 30 minute slots.

Payment
5. Payments can be made in cash, by bank transfer, Bancomat, credit card (Visa and Master card) and Paypal

Refunds
6. In the case of cancellation provided within appropriate notice time as outlined in point 7 of these conditions, the paid services shall be refunded within 30 days.

Supplements and flight delays

There are no nightly supplements for the Venice and Treviso airports from 05:00 to 22:00.

Once the plane has landed, the customer has 30 minutes to reach the driver without any extra charge for waiting. Otherwise if the wait lasts for more than 30 minutes, 25 € / h will be applied with 30-minute increments, to be paid directly to the driver or with deferred payment.

For reservations for flights arriving or departing, from 22:00 to 23:55, the nightly supplement of € 25 is included in the price.

For all delayed flights, which land before 22:00, which are not promptly communicated by the customer, the driver will be charged for waiting / parking of € 25 / h with 30-minute increments, to be paid directly or deferred subject to agreements with the office.

For all delayed flights, which land after 22:00, if promptly communicated by the customer, only the nightly supplement of € 25 will be applied, to be paid directly to the driver or with deferred payment, subject to agreements with the office. If the delay is not promptly communicated, the driver’s waiting / parking fee of € 25 / h will be charged with 30-minute increments, to be paid directly or deferred prior to agreements with the office, plus the € 25 nightly surcharge .

It is the customer’s obligation to promptly notify and these communications must be made:

to the e-mail address:

or by calling n. 049/8704425

Monday to Friday 09:00 to 20:00

Saturday-Sunday and holidays 09.30-12.00 and 16.00-20.00.

In case of flight delays, the service will be guaranteed until 01:00

 

 

Booking Cancellation

7. Cancellation of the booked service, without penalty, is accepted until 12 hours prior to the pick up time communicated or flight arrival time communicated. For cancellations made between 12 and 6 hours prior to the pick up time communicated or flight arrival time communicated, a penalty of 50% of the overall total cost of the service shall be applied. For cancellations made within 6 hours prior to the pick up time communicated or flight arrival time communicated, the entire amount for the service shall be debited. The failure to present oneself and/or refusal of the service without notice shall see the entire amount for the service debited.

Luggage
8. Each passenger can transport up to 2 standard suitcases, each luggage in excess, must be declared upon booking, in order to avoid the vehicle not being suitable for such transport. It is at the drivers’ own discretion to load onto the vehicle non declared cumbersome objects, and suitcases in excess that do not display safe transport conditions (broken suitcases, dirty, wet, etc) Personal belongings are under the passengers responsibility.

Vehicle Availability
9. The availability of the vehicle shall be communicated upon confirmation of the order.